shipitfish: (poker-not-crime)
[personal profile] shipitfish

PokerStars decided unilaterally to screw all of its customers who use FirePay. I encourage all of you to write to <support@pokerstars.com> and their Poker Room Manager, Lee Jones <jonesleeh@aol.com> to complain about this. Even if you are not a FirePay user, such policies are bad for you, because it decreases the pool of bad players you can play against at particularly turbulent time for online poker.

FirePay gives us ten days after signing to cashout, which now looks like is Monday 23 October 2006. Why is PokerStars deciding not to give us those ten days?

Meanwhile, FirePay is now charging $10 to cashout, when it used to be free. Pretty egregious gouging, huh? But, of course to be expected.

To: SIF@SOMEWHERE
From: "Support at PokerStars" <support@pokerstars.com>
Subject: Using FirePay at PokerStars
Date: Fri, 13 Oct 2006 12:27:20 -0400 (EDT)

Dear PokerStars Player,

We regret to inform you that PokerStars is no longer accepting deposits from FirePay or processing cashouts back to FirePay accounts.

To continue depositing at PokerStars, we would recommend that you use an alternative payment option such as NETeller (www.neteller.com) which is a fast, safe and convenient way to transfer money to your account.

[More marketing crap about the glories of the great and powerful NETeller that will probably shutdown itself in 50 days or so deleted.]

Here's what I wrote back:

To: Support at PokerStars <support@pokerstars.com>
Cc: <jonesleeh@aol.com>
Subject: Re: Using FirePay at PokerStars
Date: Fri, 13 Oct 2006 14:01:13 -0400

[ Cc'ed to your Poker Room Manager, Lee Jones. ]

Support at PokerStars wrote:

We regret to inform you that PokerStars is no longer accepting deposits from FirePay or processing cashouts back to FirePay accounts.

FirePay contacted all its customers and indicated that it would allow cashouts for ten days after the signing of the bill. Please explain why you have decided to screw all of your customers by a unilateral announcement without warning that you will not process cashouts that FirePay will permit for ten more days.

I am deeply surprised that you've decided to screw all your FirePay customers in this way. Do you simply not care because you figure you'll eventually lose your US poker base anyway, so why treat your loyal customers who have chosen FirePay well?

Signing up for Netteller is not an option for me at this time, and I planned to cash out in the final few days before FirePay goes away, giving you that much more of my action during that period. I would think you'd want that.

-- Bradley

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